Buying Pet Medicine Online

We were looking for places to buy arthritis medication online for our eight-year-old Queensland Heeler/Border Collie mix, and I was surprised to find how sleazy many of them are–hiding the true identity of the companies or individuals behind them with private domain registrations, postal mailboxes, etc. For example, discountpetmedicines.com had a great price, but turned out to actually be a directory service operated by a company called OnTrack Professionals, Inc. (an Oklahoma corporation whose registered agent is John M. Gerkin, an attorney who was just named as a Special Judge for Washington and Nowata counties in September). The directory service points to a Yahoo store called entirelypets.com. Entirelypets.com has a Network Solutions private registration:

Domain Name: ENTIRELYPETS.COM

Administrative Contact:
EntirelyPets.com, EntirelyPets.com [email protected]
ATTN: ENTIRELYPETS.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780

Its website gives a mailing address in Norfolk, Nebraska that’s a private mailbox service:

710 South 13th Street Suite 900
PMB# 384
Norfolk, NE 68701

I went into the site’s online chat:

Please wait for a site operator to respond.
Chat Information
You are now chatting with ‘Herman’
Herman: Welcome to EntirelyPets.com! How can I assist you?

Jim: Hello, Herman. I’m trying to find out if there is a legitimate corporation behind entirelypets.com before I do business with you.

Jim: How can I verify that?

Herman: That’s an excellent question sir. We have been in business for over 6 years now. The name of our corporation is HealthyPets, Inc. We are certainly legitimate. If you would like to speak with one of our reps you can call us at 1-800-889-8967.

Jim: Is that a Nebraska corporation?

Herman: That is both a Nebraska and California Corporation. All of our shipments are made from CA, but our main branch is here in Nebraska.

Jim: OK, thank you very much!

I looked up information on HealthyPets, Inc., and found that there is no Nebraska corporate registration for a company with that name, but there is one in California:

HEALTHYPETS, INC.
Number: C2133197 Date Filed: 2/5/1999 Status: active
Jurisdiction: California
Address
43450 MINTWOOD ST
FREMONT, CA 94538
Agent for Service of Process
M GHUMMAN
43450 MINTWOOD ST
FREMONT, CA 94538

M. Ghumman turns out to be Mandeep Ghumman, DVM, and it turns out that HealthyPets, Inc. has a long history of registering domains in the names of other online pet stores and vets, and then losing them to those other pet stores and vets in WIPO arbitration hearings:

petsuppliesforless.com and lambiarvet.com (awarded to the owners of petsupplies4less.com and lambriarvet.com in 2003).

kvvetsupply.com (awarded to KV Vet Supply in 2001)

drfostersmith.com (awarded to Dr. Foster & Smith in 2000)

The site at the HealthyPets.com domain–which includes references to HealthyPets, Inc.–does not sell any prescription medications, so far as I can see, though clearly at least the entirelypets.com site, which contains no references to a real company, does.

I also found a record of complaints about HealthyPets, Inc. at ripoffreport.com, which points out that they use other domains like naturalpets.com, petmedications.com, and toppetmed.com, as well as reports on a number of consumer complaints about the company.

I decided to go instead with 1800petmeds.com, which is a publicly traded company whose CEO is named and pictured on the site, figuring that I’d rather pay more than do business with a sleazy company. As it turns out, 1800petmeds.com has a price-matching policy, and actually offered us a better price than entirelypets.com was offering.

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